Last Updated: September 1, 2025
Welcome to UK ETA Portal. These Terms of Service govern your use of our website and services. By accessing or using our platform, you agree to be bound by these Terms. Please read them carefully before submitting your application.
1. Our Services
uketaonlineportal.com provides professional assistance with UK Electronic Travel Authorisation (ETA) applications. We are an independent service provider and are not affiliated with the UK Government. Our role is to simplify your application by:
- Offering a secure and user-friendly online application platform
- Reviewing your information before submission to reduce errors and delays
- Providing responsive customer support throughout the process
The final decision on every ETA application rests solely with UK immigration authorities.
2. Eligibility
To use our service, you must:
- Be at least 18 years old, or apply with the consent of a parent or legal guardian
- Hold a valid passport from an ETA-eligible country
- Provide accurate, complete, and truthful information throughout the application
3. Fees & Payments
- The official UK ETA fee is set by the UK Government (currently £20 per person).
- Our service includes an additional processing and support fee covering secure handling, expert review, and customer support.
- All fees are displayed clearly before payment is taken.
- Payments are processed securely through trusted payment providers.
4. Processing & Approval
- We aim to process and submit applications promptly, but approval timelines are determined by UK authorities.
- Submitting through our service does not guarantee ETA approval.
- Delays may arise due to government processing, incomplete documents, or incorrect information.
5. Cancellations & Refunds
- You may request a cancellation before your application is submitted to UK authorities for a possible refund of our service fee.
- Once submitted, government and service fees are non-refundable.
- Refund eligibility is assessed on a case-by-case basis — see our Refund Policy for full details.
6. User Responsibilities
By using our service, you agree to:
- Provide only accurate and truthful information
- Review all application details carefully before submission
- Not misuse our platform for unlawful purposes, including fraud, false applications, or unauthorised access
7. Limitation of Liability
- We are not responsible for denied applications, travel disruptions, or losses resulting from government decisions.
- We are not liable for delays outside our control, including government system outages or force majeure events.
- Our maximum liability is limited to the amount paid for our service fee.
8. Data Protection
We protect your personal information in accordance with our Privacy Policy. By using our service, you consent to the collection and use of your data as described therein.
9. Intellectual Property
All content, design, and branding on this website are the property of uketaonlineportal.com. You may not copy, distribute, or use our materials without prior written consent.
10. Governing Law
These Terms are governed by the laws of the United Kingdom. Any disputes arising from the use of our services will be subject to the jurisdiction of UK courts.
11. Contact Us
For questions about these Terms, cancellations, or refunds, please contact us at: [email protected]
Frequency First Solutions LLC · 3140 W. Main Street, Riverton, Wyoming 82501, United States