Help Center

Application Help

Guidance on new ETA applications, eligibility, required documents, and how to complete the form correctly.

Status & Updates

Support for checking your application progress, understanding status messages, and what to do if there are delays.

Modifications

Help updating personal details, passport numbers, travel dates, or other information before submission.

Cancellations & Refunds

Information on cancelling applications, refund eligibility, and how to request a refund within the allowed window.

Double-check your details — most rejections result from small errors such as incorrect passport numbers.

Apply early — we recommend submitting at least 7 days before your travel date.

Check your inbox — all notifications are sent by email (including spam and junk folders).

Save your reference number — you'll need it to track your application or contact support.