Refund Policy

Policy Overview

Our refund policy permits a refund of the service fee if you cancel within 24 hours of receiving your payment confirmation email. After this initial window, or once your application has been submitted to UK authorities, refunds are generally not available. We reserve the right to withhold fees if unlawful activity is suspected.

When You May Be Eligible for a Refund

Within 24 Hours of Payment

You may cancel your application within 24 hours of receiving email confirmation of payment and receive a refund of our service fee — provided the application has not yet been submitted to UK authorities.

Service Cannot Be Provided

If we are unable to deliver the service as described at the time of purchase, you will be entitled to a full refund.

When Refunds Are Not Available

• After the 24-hour cancellation window has passed, our service fee is non-refundable.
• Once your application has been submitted to UK government authorities, no fees will be refunded.
• Government fees are only refundable in cases where the application was cancelled before submission.
• If we suspect any involvement in unlawful or fraudulent activity, we reserve the right to refuse service and retain all fees.

How to Request a Refund

Step 1: Contact Our Support Team

Reach out via our website contact form or email us directly at [email protected]. We aim to respond within 24 hours.

Step 2: Provide Your Order Details

Please include your order ID and payment confirmation details so our team can locate your application and process your request promptly.

Important Notes

• Refund processing typically takes 5–10 business days depending on your payment method and bank.
• This policy is subject to change — please check this page regularly for the most current terms.
• For unresolved disputes, you may also contact your payment provider or bank directly.

Questions?

If you have any questions about our refund policy, please contact us at [email protected] or call +44 757 556 0108.